Privacy Policy

Last updated: February 11, 2026

1. Introduction

Techminds ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.techminds.be (the "Website") and use our services.

This policy is compliant with the General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679 — and applicable Belgian data protection law.

2. Data Controller

3. What Personal Data We Collect

We may collect the following categories of personal data:

3.1 Data You Provide Directly

• Contact form submissions: Full name, email address, company name, service interest, and your message — processed via Web3Forms
• Email correspondence: Name, email address, and content of communications
• Phone calls: Phone number and content of conversations

3.2 Data Collected Automatically

• Google Analytics data: IP address (anonymized), browser type, operating system, screen resolution, pages visited, time on page, referral source, device type, and geographic location (country/city level)
• Cookies and similar technologies: See our Cookie Policy for details
• Server logs: IP address, access time, requested URL, HTTP status code

3.3 Data from Third Parties

• Google My Business: Reviews, ratings, and interactions with our Google Business profile
• LinkedIn: Public profile data if you interact with our LinkedIn company page

4. Legal Basis for Processing

Under GDPR Article 6, we process your personal data based on:

Purpose	Legal Basis
Responding to your inquiries	Art. 6(1)(b) — Performance of a contract / pre-contractual measures
Website analytics (Google Analytics)	Art. 6(1)(a) — Your consent (via cookie banner)
Google My Business listing	Art. 6(1)(f) — Legitimate interest (business visibility)
Security and fraud prevention	Art. 6(1)(f) — Legitimate interest
Legal compliance	Art. 6(1)(c) — Legal obligation

5. How We Use Your Data

• To respond to your contact form submissions and inquiries
• To provide and improve our automation and engineering services
• To analyze website usage and improve the user experience (via Google Analytics)
• To manage our Google My Business profile and respond to reviews
• To comply with legal obligations
• To protect our website against misuse and unauthorized access

6. Third-Party Services & Data Processors

We use the following third-party services that may process your personal data:

6.1 Google Analytics

We use Google Analytics 4 (GA4) to analyze website traffic. Google Analytics uses cookies to collect anonymous usage data. IP addresses are anonymized. Data is processed in accordance with Google's Privacy Policy.

Data collected: Pages visited, time on site, device info, referral source, approximate location.

Opt-out: You can decline analytics cookies via our cookie banner, or install the Google Analytics Opt-out Browser Add-on.

6.2 Web3Forms

Our contact form submissions are processed by Web3Forms. When you submit a form, your name, email, company, service interest, and message are transmitted to Web3Forms, which forwards them to our email inbox. Web3Forms does not store your data beyond delivery. See Web3Forms Privacy Policy.

6.3 Google My Business

Our business listing on Google My Business may collect interaction data (clicks, calls, direction requests). This is managed by Google under their Privacy Policy.

6.4 Google Fonts

We load fonts from Google Fonts CDN. When you visit our website, your browser downloads font files from Google's servers, transmitting your IP address. See Google Fonts Privacy.

6.5 Google reCAPTCHA v3

Our contact form is protected by Google reCAPTCHA v3 to prevent spam and abuse. reCAPTCHA analyzes user behavior (mouse movements, scrolling, browsing patterns) to distinguish humans from bots, without requiring user interaction.

Data collected: IP address, browser/device information, cookies, JavaScript environment data, and interaction behavior on the page.

Legal basis: Legitimate interest (Article 6(1)(f) GDPR) — protecting our contact form from spam and abuse.

reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

7. Data Retention

Data Type	Retention Period
Contact form submissions	12 months after last interaction, or until project completion + 6 months
Email correspondence	Duration of business relationship + 12 months
Google Analytics data	14 months (Google's default retention)
Cookie consent preferences	12 months
Server logs	90 days

8. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of access (Art. 15): Request a copy of your personal data
• Right to rectification (Art. 16): Request correction of inaccurate data
• Right to erasure (Art. 17): Request deletion of your personal data ("right to be forgotten")
• Right to restriction (Art. 18): Request restriction of processing
• Right to data portability (Art. 20): Receive your data in a structured, machine-readable format
• Right to object (Art. 21): Object to processing based on legitimate interests
• Right to withdraw consent (Art. 7): Withdraw your consent at any time (e.g., cookie preferences)

To exercise your rights, contact us at info@techminds.be. We will respond within 30 days as required by GDPR.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption (HTTPS) for all data in transit
• Secure third-party services with their own security certifications
• Access controls limiting data access to authorized personnel only
• Regular review of our data protection practices

10. International Data Transfers

Some of our third-party service providers (Google, Web3Forms) may process data outside the European Economic Area (EEA). These transfers are protected by:

• EU Standard Contractual Clauses (SCCs)
• EU-U.S. Data Privacy Framework (where applicable)
• Adequacy decisions by the European Commission

11. Children's Privacy

Our Website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

12. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Belgian Data Protection Authority:

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

14. Contact Us

For questions about this Privacy Policy or to exercise your data protection rights: